Asia's busiest travel desks, run by AI agents.
OTAs, consolidators and DMCs across Asia handle thousands of enquiries, changes and hotel reconfirmations every day over WhatsApp, email and chat. Zeal CRM, Zeal Desk and Zeal Reconfirmation each take one of those jobs off your team. Meet Anurag at ITB Asia and see them run on your own bookings.
- 21–23 October 2026
- Marina Bay Sands, Singapore
- Visiting · meet on the show floor
- Partnerships and reselling across Asia
- Enterprise rollouts for OTAs and consolidators
- Which Zeal product to start with
- Commercials and a go-live plan
Trusted by OTAs, DMCs, TMCs, consolidators and tour operators
Three products. Each owns a part of the journey.
Zeal CRM, Zeal Desk and Zeal Reconfirmation are three separate products. Follow one booking below and see where each one steps in use one on its own, or run all three.
Waiting for the next enquiry…
Standing by for the booking…
Watching every upcoming check-in…
Illustrative booking. Tap any stage to see what happens there.
Zeal CRM NEW
An AI-first CRM for enquiry-to-booking. It structures every enquiry, versions the quote each time the client changes their mind, and pulls supplier pricing straight in.
- Reads free-text enquiries and structures them with AI
- Auto-versions quotes as requests change
- Supplier pricing built into every quote
- No more retyping itineraries between systems
Zeal Desk
The AI travel help desk. It opens the live booking behind every ticket, handles amendments, cancellations and refunds, and carries each one all the way to resolved.
- Four AI agents on every ticket: classify, prioritise, resolve, audit
- One inbox for WhatsApp, email and chat
- Reads the PNR, fare rules and supplier data before replying
- Hands over to your team with full context when needed
- 1ClassifyIntent, product, language
- 2PrioritiseUrgency from the booking
- 3ResolveActs in your systems
- 4AuditChecks before it sends
Zeal Reconfirmation
Every hotel, confirmed before arrival. It chases every unconfirmed booking automatically, so there are no walk-in surprises or late-night relocations.
- Chases each hotel in the property's own language
- Sorts by check-in date and escalates before the deadline
- Writes the hotel confirmation number back to the booking
- Your team only hears about the exceptions
Where Asia's travel trade plans the year ahead.
ITB Asia brings Asia's OTAs, consolidators, DMCs and corporate travel buyers into one venue for three days the operators whose support queues grow fastest when their bookings grow.
It's our first show since launching Zeal CRM at ATM Dubai. Anurag is in Singapore to talk partnerships, reselling and enterprise rollouts across the region, and to run Zeal on your own tickets.
Sources: itb-asia.com and ITB Asia 2025 show coverage.
Sit down with Anurag Mittal.
Anurag Mittal
Leads alliances and enterprise go-to-market. Grab him for partnerships and large rollouts.
Book 15 minutes with Anurag.
Pick a day and a time. Anurag will confirm the exact meeting spot on the show floor by email.
- 15 minutes, one-to-one
- A live run on your own booking or ticket
- Confirmed by email within one working day
You're pencilled in.
We'll confirm by email within one working day.
ITB Asia 2026 · Marina Bay Sands, Singapore.
This is what a Zeal meeting looks like.
We launched Zeal CRM at Arabian Travel Market and ran live demos on real bookings all week at Stand TT2008.
Sands Expo, Marina Bay Sands. About 20 minutes from Changi.
- Sands Expo & Convention Centre, Marina Bay Sands, 10 Bayfront Avenue, Singapore 018956
- 21–23 October 2026
- By appointment Anurag confirms the meeting spot by email
- Organised by Messe Berlin Asia Pacific · itb-asia.com
- Changi Airport (SIN)Singapore's main international airport
- By taxiAlong the East Coast Parkway to Bayfront Avenue~20 min
- By MRTBayfront station (CE1 / DT16), exits C & D3-min walk
- Sands Expo & Convention CentreTaxi drop-off at Level 1, Bayfront Avenue
Can't make it to ITB Asia? Meet us in Antalya or London.
Fifteen minutes at ITB Asia. Months back for your team.
Bring a real booking. Leave knowing exactly which Zeal product to start with.