Hotel booking reconfirmation software that confirms every stay.
Zeal Reconfirmation calls and emails hotels in their own language, handles the back-and-forth, and delivers the confirmation number, 48 to 72 hours before your traveller arrives.
Someone has to ring a hotel in another country at 2am, every night, for every at-risk booking.
Hotels that don't reply in your language
Emails go unanswered, calls hit a language wall, and the confirmation never lands.
No-shows and "no booking found"
The guest arrives, the hotel has no record, and now it’s a midnight relocation, and a refund.
Automated hotel reconfirmation does the chasing, so your team doesn't.
1
Reaches every hotel
Calls and emails each property in its own language, on your behalf.
2
Handles replies and follow-ups
Keeps going until it gets a clear yes, with no dropped threads.
3
Writes the HCN to your booking
The confirmation number lands on the record, ready to share.
4
Done 48–72 hours before check-in
Early enough to fix anything that turns out to be wrong.
AI call · Hôtel Saint-Germain, Paris
● Live
Zeal · in French
“Bonjour, je confirme la réservation 88421 pour M. Sharma, arrivée le 16 juin…”
Hotel
“Oui, c’est confirmé. Numéro HX-5567.”
HCN written to booking
66h before check-in
Everything it takes to lock the hotel booking.
AI Calls & Emails
Reaches hotels by phone and email in their own language, automatically.
HCN Network
Captures and delivers hotel confirmation numbers onto the booking.
AI Auditor
Verifies every confirmation is real and complete before it’s marked done.
SLA Tracking
Every booking confirmed inside the 48 to 72h window, tracked to the hour.
Integrated Calling
Built-in voice, no separate dialler, no call centre, no per-seat phone system. The agent places the call itself.
Pairs with Zeal Desk, automatically.
When a Desk ticket needs a hotel confirmed, it hands off here: no copy-paste, no manual handoff, no gap. The booking flows straight from the queue into a confirmation call.
"We switched to Zeal Connect six months ago. Confirmations get done, costs are down, and my team isn't calling hotels at midnight anymore. Worth trying if you're still doing this manually."
Operations Lead
PeakPoint Global
Real ROI on the metrics that matter.
Early warning before check-in
48–0h
Fewer pre-arrival surprises
0%
Lower cost vs manual calling
0%
Across every time zone
0/7
Directional figures based on early deployments; your numbers depend on volume and supplier mix.
Stop midnight calls, switch to automated hotel reconfirmation.
Let the companion agent confirm every booking before check-in.
Both. It places real voice calls in the hotel’s language and sends email, switching between them to get the confirmation, with calling built in (no separate dialler or call centre).
What if the hotel can't confirm?
You find out 48 to 72 hours ahead, while there’s still time to re-room or relocate calmly, instead of at the front desk on arrival. The at-risk booking is flagged to your team with the full trail.
Can we use it without Zeal Desk?
Yes. Zeal Reconfirmation runs on its own as a managed reconfirmation agent. If you also use Zeal Desk, the two connect automatically through the Reconfirmation.
Which languages does it handle?
It speaks to hotels in their local language across your supplier markets. Tell us where your bookings are and we’ll confirm coverage on the demo.
50+ travel teams run their desk on Zeal Connect.
Auto-resolve the routine queue
Confirm hotels 48–72h before check-in
Pay per resolution — not per seat
Trusted by
Nava TravelGoGlobalCustom Travel
SolutionsTravClan
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The only support desk built for travel operations.
Resolve every ticket on the live booking
Reconfirm every hotel 48–72h before check-in
Live in under 7 days — no rip-and-replace
Trusted by travel enterprises and mid-size operators
Nava TravelGoGlobalCustom Travel
SolutionsTravClan
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By continuing you agree to Zeal Connect’s Terms and Privacy Notice.