The support desk that thinks like a travel agent.
Zeal Desk reads every ticket, opens the booking behind it, and resolves it sorted by check-in date, answered from real booking data, checked before it sends.
Resolve complex travel tickets with AI agents.
Define how each ticket is handled
Tell Zeal Desk how to treat a reconfirmation, an amendment, a relocation. It follows the playbook, every time.
Full booking context before the first reply
It pulls the PNR, the HCN, the supplier history and the deadline before it answers, not after.
Multi-step, multi-system
It acts across your GDS, channel managers, suppliers and inbox to actually close the loop.
Build agentic and rule-based travel workflows.
Act in any system
New refund request? It reads the email, checks eligibility, and triggers the refund.
Triage, route, extract
Reads intent and urgency, tags by travel type, routes to the right person or supplier.
Branch on logic, in plain English
"If check-in is within 72h, escalate to reconfirmation." No code.
extract amount · check fare rules
trigger refund in Stripe
escalate to agent
A travel knowledge hub, kept current by AI.
Always current
It checks every resolved ticket against your fare rules, supplier notes and SOPs, and fills the gaps.
Gets sharper every conversation
Your team's corrections train it for everyone.
You decide when AI steps in
Shadow, supervised, or autonomous. Every conversation is observable.
Everything in a travel-native support platform.
See what's driving your queue.
Volume, CSAT, SLA breaches and sentiment by travel topic reconfirmations, amendments, refunds so you fix the cause, not just the ticket.
Every channel a traveller uses, one calm queue.
Email, WhatsApp, live chat and web forms land in a single booking-aware inbox threaded to the booking, not scattered across tools.
Loop in the right team without dropping the booking.
Hand a ticket to ops, finance or a supplier with the full thread, the PNR and the deadline attached nothing gets lost in a side channel.
A copilot that already knows the booking.
Your agents get drafted replies, fare-rule lookups and next-step suggestions inline grounded in the live booking, not a generic FAQ.
Quality checks on every resolution.
The Auditor reviews replies before they reach the traveller and scores resolved tickets so nothing wrong slips through, and standards hold at volume.
One desk. Four agents. Every ticket.
Not a chatbot on a generic inbox a team of specialised agents that read the query, open the booking, and carry it to resolved.
Classifier
Tags every query by travel intent reconfirmation, amendment, relocation, refund.
Prioritiser
Ranks by urgency a check-in tomorrow jumps the queue, not the oldest ticket.
Resolver
Acts on the booking and drafts or sends the answer grounded in real data.
Auditor
Reviews every resolution before it reaches the guest, so nothing wrong slips through.
Why teams switch from generic helpdesks.
Real ROI on the metrics that matter.
Frequently asked questions
Can't find your answer? Talk to our team →
See Zeal Desk on your own tickets.
A walkthrough on your bookings, your suppliers, your queue.