Five AI agents. One travel desk.
Classifier, Prioritiser, Resolver, Auditor and Reconfirmation each trained on travel, working your queue together so tickets get resolved on the booking, not bounced.
Trusted by travel enterprises and mid-size operators
A team of specialised agents.
Classify & prioritise
Reads intent and sorts by check-in date, not ticket age.
Resolve on the booking
Opens the PNR/HCN and takes the action that closes the loop.
Audit before it ships
Every reply checked against the booking before it sends.
Watch the agents work a real ticket.
Pick a traveller request or try your own ticket and watch Zeal classify it, prioritise by the trip clock, act on the booking and audit the reply then take the one action the ticket needs, be it a reconfirmation, a flight change, a refund or a supplier escalation. The same pipeline that runs your queue.
Illustrative demo on sample data. Your live desk runs on your own bookings, suppliers and queue.
Grounded in the live booking.
PNR & HCN aware
Understands the travel record, not just the message text.
Acts across your stack
GDS, suppliers, channel managers and inbox.
Hands off to humans cleanly
Escalations arrive with the full trail attached.
Why not generic support AI?
Generic AI answers FAQs. Zeal's agents work the booking from intent to confirmation.
Real ROI on the metrics that matter.
Explore the Zeal platform.
One travel-native desk. Every capability works on the live booking.
Frequently asked questions
Can't find your answer? Talk to our team →
Meet the agents that work the booking.
Five travel-trained AI agents, resolving your queue on the live booking.