When volume spikes, your queue shouldn't. Zeal Desk auto-resolves the routine flood cancellations, refunds, itinerary questions so your team handles only what needs a human.
Every booking surge becomes a queue surge and hiring never keeps pace.
The same requests, answered the same way, hundreds of times a day.
Email, chat, WhatsApp in a dozen languages, all landing together.
High-volume cancellations & refunds, resolved against the live booking
Itinerary and date-change requests handled end-to-end
Multi-language, multi-channel one calm queue
Auto-prioritised by departure date, not ticket age
Illustrative figure, pending confirmation.
"Our amendment and cancellation queue used to eat the whole morning. Now most of it is closed before we log in."
The repetitive flood that fills an OTA inbox is exactly what Zeal Desk is built to absorb at any volume, in any language.
Checked against fare rules and the live booking, not a static macro.
The agent opens the PNR, applies the change, and confirms end to end.
A sale or a disruption spikes volume the desk scales, your headcount doesn't.
Understands PNRs, HCNs, GDS/NDC and fare rules out of the box.
Every ticket opens with the live booking attached, not a reference number.
Hotels confirmed before check-in via the companion agent automatically.
Connect your inbox and booking source; go live without a rip-and-replace.
Can't find your answer? Talk to our team →
Tell us a little about your operation.
Help us tailor the demo to your travel operation.
