New — Zeal Reconfirmation × Vervotech: automated hotel confirmation, fewer manual calls.Read the announcement
Autopilot

Put the routine on autopilot.

Cancellations, refunds, reconfirmations and amendments resolved end-to-end on the live booking, with your team on the exceptions that actually need them.

Trusted by travel enterprises and mid-size operators

TravClanPeakPoint GlobalAkbar TravelsMWR LifeNava TravelUniglobe TravelEturiaCustom Travel SolutionsEastern TravelsTailorBedsGo Global TravelMaral Tourismo TravClanPeakPoint GlobalAkbar TravelsMWR LifeNava TravelUniglobe TravelEturiaCustom Travel SolutionsEastern TravelsTailorBedsGo Global TravelMaral Tourismo

What goes on autopilot.

The repetitive majority of a travel queue handled end-to-end.

Reconfirmations

Calls and emails hotels 48–72h before check-in, then writes the result back.

Refunds & cancellations

Checked against the fare, then processed or escalated never guessed.

Amendments

Date and room changes applied directly on the live booking.

Resolve, don't just deflect.

Acts on the booking

Opens the PNR, applies the change and confirms not a canned reply.

Beyond the happy path

Handles the messy cases: partial refunds, fare rules, supplier waits.

Knows when to escalate

Hands genuine exceptions to an agent with full context.

Refund · ZC-90233Live
1Read the farenon-refundable + waiver
2Apply the rulepartial refund eligible
3Process & replytraveller notified
Checked against the fare not guessed.

Autonomy with a seatbelt.

Review mode first

Watch it draft and propose before it ever acts on its own.

Guardrails per playbook

You decide exactly what it can do autonomously, and where it stops.

Every action audited

A complete, timestamped trail of what ran and why.

GuardrailsLive
Refund ≤ ₹10,000auto-process
Refund > ₹10,000route to agent
All actionswritten to audit log
You set the limits. It works inside them.

Why not a generic automation bot?

Chatbots deflect questions. Autopilot completes the work on the booking.

Capability
Generic helpdesk
Zeal Desk
Resolves on the actual booking, not canned replies
Handles refunds under fare rules
Reconfirms hotels before check-in
Escalates genuine exceptions with full context
Guardrails and review mode per workflow

Real ROI on the metrics that matter.

0%
faster ticket handling
0%
lower support cost
<0 days
to go live
0+
travel businesses

Frequently asked questions

Can't find your answer? Talk to our team →

Only if you let it. Start in review mode it drafts and proposes, your team approves then enable autonomy per workflow as trust builds.
Cancellations, refunds (under fare rules), reconfirmations and amendments end-to-end on the booking. Genuine exceptions are handed to an agent with full context.
It doesn't just answer it opens the booking and completes the task across your systems, then writes the result back.

Ready for a queue that runs itself?

Put the routine on autopilot and keep your team on the exceptions.

Auditor cleared this ticket Resolved