Corporate and leisure agencies juggle dozens of client SLAs at once. Zeal Desk tracks every one, resolves amendments and escalations on the live booking, and keeps a lean team ahead.
Promised response times stack up across accounts and one miss can cost the contract.
Date changes, name corrections, re-issues the same edits, all day, across every client.
A VIP request slips through a forwarded thread and nobody owns it.
Amendments and re-issues actioned on the live PNR
Per-client SLA timers tracked and surfaced before they breach
Escalations routed to an owner with the full booking attached
VIP and corporate travellers flagged automatically
Illustrative figure, pending confirmation.
"We run 40-plus corporate accounts on one small team. Zeal flags the SLA before it breaches and clears the routine amendments before we even log in."
Amendments, escalations and SLA tracking handled with the full booking in hand, so a small team services a big book of clients.
Name corrections, date changes and re-issues actioned end-to-end.
Each client's promised response time tracked and escalated before it breaches.
Escalations arrive with the PNR, history and a suggested next step.
Understands PNRs, HCNs, GDS/NDC and fare rules out of the box.
Every ticket opens with the live booking attached, not a reference number.
Hotels confirmed before check-in via the companion agent automatically.
Connect your inbox and booking source; go live without a rip-and-replace.
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