Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
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This article explains what internal help desk software is and how a travel company uses it for communication between its own teams. It covers the core functions, which internal messages
Travel ops · AI · Help desk
This article explains what internal help desk software is and how a travel company uses it for communication between its own teams. It covers the core functions, which internal
This article explains which customer service KPIs belong in a travel support desk’s weekly report and how to calculate each one when bookings, suppliers and disruption are involved. It’s
This article explains which help desk best practices matter for a travel support team and the order to put them in place over 30 days. It is written for
This article explains what help desk software is and what it is used for, through ten everyday examples from travel operations. They cover booking inboxes, amendments, supplier follow-ups, refunds,
This article explains what enterprise help desk software is and when a travel company needs it. It covers the features that set it apart, such as single sign on,
This article explains what a help desk for small business travel teams needs to do, which features matter at 2, 10 and 20 agents, and which ones can wait.
This article explains the difference between omnichannel and multichannel customer service through the moment it actually shows up in travel: a traveller changing channel partway through a trip. It
This article explains what happens on your support desk after a traveler starts a WhatsApp live chat from your website or a booking email. It is written for support
This article explains what a WhatsApp shared inbox is and how a travel support team uses one to answer a single WhatsApp number together. It’s written for ops and
This article explains WhatsApp automation for a travel support desk in plain terms: what it does, which messages to automate first, and how to set it up so every
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