Hit every client SLA, without growing the back office.
Corporate and leisure agencies juggle dozens of client SLAs at once. Zeal Desk tracks every one, resolves amendments and escalations on the live booking, and keeps a lean team ahead.
More clients. Same small team.
Every client has a different SLA
Promised response times stack up across accounts and one miss can cost the contract.
Amendments never stop
Date changes, name corrections, re-issues the same edits, all day, across every client.
Escalations get lost between inboxes
A VIP request slips through a forwarded thread and nobody owns it.
Every SLA, tracked to the hour.
Amendments and re-issues actioned on the live PNR
Per-client SLA timers tracked and surfaced before they breach
Escalations routed to an owner with the full booking attached
VIP and corporate travellers flagged automatically
Illustrative figure, pending confirmation.
"We run 40-plus corporate accounts on one small team. Zeal flags the SLA before it breaches and clears the routine amendments before we even log in."
Every client request, owned and on time.
Amendments, escalations and SLA tracking handled with the full booking in hand, so a small team services a big book of clients.
Amendments on the live booking
Name corrections, date changes and re-issues actioned end-to-end.
SLA timers that never slip
Each client's promised response time tracked and escalated before it breaches.
Clean handoffs, full context
Escalations arrive with the PNR, history and a suggested next step.
Why travel teams choose Zeal Desk.
Travel-native
Understands PNRs, HCNs, GDS/NDC and fare rules out of the box.
Booking-aware
Every ticket opens with the live booking attached, not a reference number.
Reconfirmation built in
Hotels confirmed before check-in via the companion agent automatically.
Live in < 7 days
Connect your inbox and booking source; go live without a rip-and-replace.
Frequently asked questions
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Service more clients with the team you have.
See Zeal Desk on your client SLAs and amendment queue.