Built for travel operations at scale.

Multiple brands, regions and source markets one travel-native desk, with the controls and dedicated support a large operation needs.

Talk to sales →

Enterprise partnership

We don't hand you a tool.
We build around your operation.

Large travel operations don't fit a template. A dedicated Zeal team integrates your stack and builds the micro-apps, plugins and APIs your workflows need then owns onboarding end to end.

SEOMJK+4

Your Zeal podonline

Named solution engineers · same Slack, same standup

A dedicated team, not a ticket queue

Solution engineers who learn your operation and work alongside your team reachable, accountable, and invested in your outcomes.

GDSAmadeus · Galileo✓

MIDMid-office & CRM✓

FINAccounting ledger

Custom integrations

We connect Desk to your GDS, mid-office, CRM, accounting and in-house systems however bespoke or legacy the stack.

Desk · apps

Micro-apps inside the desk

Purpose-built mini-apps live right inside Desk shaped to the exact steps your agents repeat, so the workflow comes to them.

Rate-parity guard

Visa-rule checker

Build a plugin+

Custom plugins

Extend Desk with plugins for the niche tasks unique to your business built, maintained and shipped by us.

POST/v1/tickets/:id/resolve200

{ "status": "resolved",
  "hcn": "HX-5567",
  "audited": true }

Custom APIs

Dedicated API endpoints so your systems can drive the desk and read every action, ticket and confirmation back out.

ConnectConfigureShadowGo-live

Kickoff to live in weeks your data migrated, agents trained

Dedicated onboarding

A hands-on onboarding team migrates your data, configures the desk and trains your agents you go live in weeks, not quarters.

One desk for a whole operation.

Run multiple brands, regions & entities on one desk

→ Per-brand SLAs, languages and branded portals

→ Separate source markets, one operation

→ Role-based access across teams and regions

Do more with the team you have

→ AI clears the routine queue automatically

→ Survive peak season without seasonal hiring

→ Agents focus on the high-value exceptions

Built on travel operations, not adapted

→ PNR, HCN, GDS and supplier depth at volume

→ Travel-intent classification out of the box

→ The thing generic helpdesks can't fake

Migrate off your generic helpdesk without the risk

→ Move from a generic helpdesk, legacy helpdesks or Intercom in phases

→ Data preserved, history intact

→ Live in weeks, not quarters

Controls your IT team will sign off on.

PII redaction

Sensitive traveller data names, payment details, documents masked automatically as tickets are processed.

Audit logging

Every action human or AI recorded in an append-only log you can export for review.

Dedicated hosting region

Enterprise data kept in the region you require provisioned per enterprise account.

Enterprise-tier capabilities. We don't claim certifications we don't yet hold happy to walk your security team through our current posture and roadmap.

Live in weeks, not quarters.

A zero-drama rollout designed around how travel operations actually run no rip-and-replace, no frozen quarter.

Connect

Plug in your inbox, channels and booking source. No migration off your current stack.

Configure

Your playbooks, SLAs and escalation rules set per brand and per region.

Shadow

Run in review mode: the AI drafts and proposes, your team approves, accuracy climbs.

Go live

Switch the routine to autonomous, keep humans on the exceptions. Expand brand by brand.

What changes once it's running.

faster ops across the queue

lower cost to serve

48–72h

earlier warning on at-risk stays

<0 days

from kickoff to live

Frequently asked questions

Can't find your answer? Talk to our team →

Yes. Playbooks, SLAs, branding and escalation paths are configured per brand and per region, while leadership keeps one consolidated view across the whole operation.

PII is redacted before it reaches the model, every AI action is captured in an audit log, and enterprise deployments can run in a dedicated hosting region.

No. Zeal Desk connects to your existing inbox, channels and booking source and runs alongside them there's no rip-and-replace.

A guided onboarding through connect, configure and shadow mode, so the AI is tuned to your operation before it ever runs autonomously.

★★★★★

"We switched to Zeal Connect six months ago. Confirmations get done, costs are down, and my team isn't calling hotels at midnight anymore."

Operations LeadPeakPoint Global

Let's scope your operation.

A tailored walkthrough for multi-brand, multi-region travel teams.