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Zeal Desk turns every email, WhatsApp message and website chat into a ticket, with the booking on it.
Trusted by 50+ travel businesses · Live in under 7 days
Trusted by travel enterprises and mid-size operators
Every ticket in your travel ticketing software runs through five AI agents before an agent opens it. Open a tab: the screen focuses on exactly what that agent did.
Each request lands in your own travel category, such as special request, reconfirmation, billing or amendment.
Priority is set the moment a ticket lands, from your rules, sentiment and the travel date, and the SLA clock follows it.
Pulls the booking reference, dates and traveller off the message and brings the booking onto the ticket.
Summarises the thread and proposes the next actions with a drafted reply. Nothing is sent without approval.
Checks each proposed reply before your agent approves and sends it.
Gluten-free & non-smoking quiet room · Sakura Garden Hotel Tokyo
OpenPendingBooking detailsThis thread has not been analysed yet. Zeal AI will summarise the exchange, score sentiment and propose the exact next actions (replies, property updates, escalations) for you to approve.
Dear Kenji, your request has been logged against booking SV-771290 for the reservations desk at Sakura Garden Hotel Tokyo. We will ask the hotel to acknowledge it in writing.
Hello,
For booking SV-771290Booking ref please note the guest has a coeliac (gluten) allergyDietary · medical, so all breakfast items must be certified gluten-free. Also requesting a non-smokingquiet roomRoom request away from the elevator.
Please have the hotel acknowledge the dietary note in writing, as this is a medical requirement.
Kenji Sato
AI proposes. Your agent approves and sends.
Open a ticket and everything is in one place: the customer’s message, their booking, who owns it and when it is due.
No more switching between your booking system, the inbox and a spreadsheet.
Desk Chats
Select a conversation from the list to view messages.
A DMC's enquiry becomes ticket #202, answered from the desk.
Run WhatsApp like a shared team inbox inside your ticketing software: partners message one number, every chat and group gets an owner, and the message that needs action becomes a ticket in the same queue as email.
One WhatsApp number, many agents, each chat owned.
Tickets from existing and new numbers, across any number of groups.
Same assignment, SLA timers and workflows as email.
Only on Zeal Desk
Partner and duty-desk groups are where travel gets coordinated. Press + on the message that needs action and it becomes a tracked ticket, tagged back in the group.
Messages from numbers already in your contacts and from brand new numbers become tickets the same way.
Connect every partner, supplier and duty-desk group. All of them feed one shared queue.
Any member’s message becomes its own ticket with an owner, priority and SLA, tagged back in the group.
How WhatsApp works in Zeal Desk
A WhatsApp message opens or updates a ticket automatically, and it shows in your inbox marked as WhatsApp.
Answer a WhatsApp ticket straight from the WhatsApp chat, with text and media.
WhatsApp can be set up for the whole company or per department, such as your Flight or Hotel desk.
Build workflows on a canvas with triggers, conditions and actions. A workflow runs when a ticket is created, updated or replied to, and does the routine step: pull the booking, set the priority, acknowledge the partner.
Set fields, priority or SLA, or mark spam.
Call your booking API through the integration hub.
Run AI classification, extraction or summarisation.
Sample workflow
A sample workflow: a new amendment within 72 hours gets High priority and a drafted acknowledgement; other tickets go to the queue. A person approves and sends every customer reply.
Every ticket gets an owner, a clock and a place in your reports. Targets follow ticket fields or dates through a priority matrix, and timers count business hours only.
Assignment
Manual, round-robin or load-balanced assignment to available agents.
Escalation
Unassigned tickets escalate to an agent, group or email before they breach.
Alerts
About 40 notification events, with SLA reminders and breach warnings.
Reporting
SLA compliance, backlog and CSAT on dashboards, set as defaults per role.
One shared queue by default. Split it into departments when you want, each with its own SLA, hours and assignment.
Switching to a Freshdesk alternative or Zoho Desk alternative happens in stages: Freshdesk history comes across, Zoho Desk stays in sync and your current desk keeps running.
Google or Microsoft mailboxes, a WhatsApp number and the website chat widget.
Categories, priority and SLA rules, groups, a workflow, articles and canned replies, ready on day one.
Freshdesk migrates with one-way sync, Zoho Desk syncs by event and Gmail history imports.
What ships today, stated plainly for your security review.
Through the Zeal identity platform.
Every request is scoped to its organisation, and portal hosts are checked against it.
Six default roles plus custom roles, with edit rights set per field.
Old and new values, who changed what and when, with secrets masked.
CSV export of your data, and soft delete of contacts.
Can’t find your answer? Talk to our team →
AI support ticketing software for travel turns every email, WhatsApp message and website chat into a support ticket linked to its booking, then uses AI to classify, prioritise, extract booking details and draft a reply that a person approves and sends. Zeal Desk is built for OTAs, DMCs, tour operators and bedbanks.
No. A ticket in Zeal Desk is a support request, such as an amendment, a refund query or an HCN request. Zeal Desk does not issue or reissue flight tickets; it is AI support ticketing software for the travel operations teams that handle those requests.
No. The Resolver proposes next actions and drafts a reply, the Auditor reviews the draft, and your agent approves, sends and closes. Anything that goes out without a person is rule-based and set up by your team: workflow acknowledgements, missed-chat email follow-ups and CSAT surveys.
Through the integration hub. Register your booking system’s REST or SOAP API once and map its response onto ticket fields. Each ticket then shows the reservation, workflows can call the same API when a ticket is created or updated, and trips and co-travellers sit on the contact.
Yes. Freshdesk tickets and history migrate with ongoing one-way sync, Zoho Desk syncs by event while both run, and Gmail history imports when you connect the mailbox. Your current desk keeps working while the team moves in stages, so there is no one-day cutover.
Everything customer-facing. Tickets arrive classified, prioritised and filled, so the sorting, ranking and booking lookup are done, and the Resolver proposes next actions when your agent asks. Your agents check, edit, approve and send, follow up with suppliers and close the ticket, and the next shift reads the full history.
Bring a few anonymised amendments and refunds. We will show how each arrives, gets an owner and carries the booking.
Tell us a little about your operation.
Help us tailor the demo to your travel operation.
WhatsApp
Gmail
Outlook
Slack
Cloudbeds
SiteMinder
Stripe
Salesforce
HubSpot
Jira
Linear
Snowflake