Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
Featured · Comparison
How to Configure VIP Priority in Your Reconfirmation Portal: A Complete Guide for Travel Agencies Travel agents rely on the degree to which they safeguard high-revenue hotel reservations. It’s not
Travel ops · AI · Help desk
How to Configure VIP Priority in Your Reconfirmation Portal: A Complete Guide for Travel Agencies Travel agents rely on the degree to which they safeguard high-revenue hotel reservations. It’s not just
What Are Special Requests in Hotel Booking Confirmation Details are everything for travel agencies. A guest can enjoy a perfectly good room, in a great hotel, for a fair price. But if
What Is Rate Parity and Why OTAs Monitor It Rate parity sounds simple: maintain the same price for hotel rooms across all booking channels. If you have a $200 room
What is Dynamic Packaging in OTA Operations: A Strategic Guide for Travel Agencies The travel business is never going to be the same again. Static, fixed packages sold by OTAs are
Preventing SLA Breach in Hotel Booking Reconfirmation with Smart Escalation Rules Visitors check into hotels only to find their reservations don’t exist. Double-bookings go unnoticed until check-in. At the key
What is a Booking Engine and How OTAs Use It: The Complete Technical Guide OTA’s have changed the way people book travel altogether. At the heart of every search result,
Top 5 SLA KPIs for Measuring Reconfirmation Efficiency Your operations manager at a travel agency is analyzing numbers from the previous month. Seventy-five bookings came in, but only 68 were
What is GDS and How It Connects Hotels with OTAs: A Technical Overview What is a Global Distribution System (GDS)? A GDS is a tech platform used to compile and distribute
How to Set & Enforce Realistic SLA Targets for Hotel Reconfirmation Operations It is the claim that every travel agent dreads: a guest arrives at their hotel, to find that their
How to Manage Multiple Hotel Suppliers Efficiently for Travel Agencies You’re managing hotel bookings across six different suppliers. Your team finds out that the same room was booked twice, but Supplier
Tell us a little about your operation.
Help us tailor the demo to your travel operation.
