Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
Featured · Comparison
What is Supplier Portal and How Travel Agents Use It Multiple supplier logins are being used , TBO for hotels, Travelport for flights and different systems yet again to book
Travel ops · AI · Help desk
What is Supplier Portal and How Travel Agents Use It Multiple supplier logins are being used , TBO for hotels, Travelport for flights and different systems yet again to book a
What is Customer Churn and Why Travel Companies Should Care In the competitive travel environment, with increasing costs to acquire customers and market becoming increasingly crowded, recognizing and dealing with
What is Ticket Backlog and How It Affects Customer Satisfaction for Travel Agencies In the fast-paced travel industry, in which customer demands are higher than ever before, travel agencies struggle
What Is Booking Reconciliation and Why It’s Time-Consuming for Travel Agencies Imagine: It’s 9 PM on a Friday and Maria, a finance manager for a midsize travel agency in Mumbai,
How Communication Gaps Create Problems in Travel Operations Imagine this: A high-end travel agency misses out on a $50,000 group booking in Santorini because the message from their ground operator
How Repetitive Tasks Burn Out Travel Support Teams: The Silent Productivity Killer Understanding the Daily Grind of Repetitive Tasks in Travel Support It is a scene played out every morning
What is a Service Level Agreement and Why Travel Companies Fail to Meet Their Commitments Travel companies work in an industry where a single lagging response or mismanaged transaction can
Why Manual Data Entry Causes Errors in Travel Bookings In the travel business, precision in bookings may be an agency’s make-or-break difference. One misplaced letter in a passenger’s name and
Why Query Resolution Takes Too Long in the Travel Industry Travel agencies are experiencing a new kind of crisis: customer queries that should take minutes are stretching into hours or
Why Double Bookings Happen and How to Prevent Them: A Travel Agency Guide Double bookings are one of the most expensive operational mistakes that procurement agencies incur these days. Immediate
Tell us a little about your operation.
Help us tailor the demo to your travel operation.
