Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
Featured · Comparison
Airline compensation is money or vouchers a carrier owes a passenger when it cancels, delays, downgrades, or denies boarding on a covered flight, set by rules such as EU261, UK261,
Travel ops · AI · Help desk
Airline compensation is money or vouchers a carrier owes a passenger when it cancels, delays, downgrades, or denies boarding on a covered flight, set by rules such as EU261, UK261,
An airline chatbot is a conversational AI or rules-based assistant deployed on a carrier’s web, app, WhatsApp, or Messenger to help passengers with flight status, bookings, seat and baggage queries,
An airline chargeback is a credit or debit card dispute filed by the passenger against a ticket or ancillary purchase. The card scheme (Visa, Mastercard, Amex) issues a reason code,
An airline booking system is the commerce stack (search, pricing, seat hold, and ticket issuance) a carrier and its distribution partners use to sell flights, connecting the storefront to the
An AI travel assistant is an AI layer that helps travelers or support agents complete a booking-related task, drawing on live booking data, fare rules, and policy content. Two flavours exist. Traveler-facing
An AI agent is software that reads a query, plans a short sequence of steps, calls tools such as booking APIs and knowledge lookups, and produces an action or a
Agent assist is a class of AI feature that sits alongside a human support agent in the ticket view, drafting replies, surfacing knowledge, extracting fields, and suggesting the next action
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