Zeal Connect has launched Zeal Desk, the world’s first AI-native help desk built exclusively for the travel industry. The announcement was issued on PR Newswire on 22 July 2026.
Unlike support tools adapted from generic software, Zeal Desk was written for travel from the first line of code. It reads PNRs and hotel confirmation numbers, opens the live booking behind every ticket, and sorts the queue by check-in date rather than ticket age. Five AI agents Classifier, Prioritiser, Resolver, Auditor and Reconfirmation resolve amendments, refunds, cancellations and reconfirmations end to end, with every reply audited before it is sent.
“Travel has spent two decades running the world’s most operationally complex industry on hand-me-down software tools that don’t know what a PNR is,” said Yogesh Chaudhari, Co-founder and CEO of Zeal Connect. “Zeal Desk is what support looks like when it’s built for travel from day one. It isn’t a better ticket queue; it’s a different way to run a travel operation.”
Classic Holidays ran the platform through its beta programme ahead of launch. Zeal Desk is now live with OTAs, DMCs, bedbanks and travel agencies across the UAE, Saudi Arabia, India, Europe and Southeast Asia, and ships enterprise-ready with SSO/SAML, GDPR tooling, PII redaction and SLA controls.
For media inquiries and further information, please contact:
Tanvi Londhe
Zeal Connect
tanvi@zealconnect.com
About Zeal Connect
Zeal Connect builds AI for travel operations, serving OTAs, DMCs, consolidators, bedbanks, tour operators and travel agencies worldwide. Its platform comprises Zeal Desk, the AI help desk built exclusively for travel, Zeal CRM, an AI-first CRM for enquiry-to-booking operations, and Zeal Reconfirmation, the pre-check-in hotel confirmation service. Headquartered in Pune, India.
