Zeal Desk reads every ticket, opens the booking behind it, and resolves it: sorted by check-in date, answered from real booking data, checked before it sends.
Tell Zeal Desk how to treat a reconfirmation, an amendment, a relocation. It follows the playbook, every time.
It pulls the PNR, the HCN, the supplier history and the deadline, before it answers, not after.
It acts across your GDS, channel managers, suppliers and inbox to actually close the loop.
Read the booking
PNR + HCN pulled from source
Classify & prioritise
Check-in in 4 days → HIGH
Email the hotel
Sent in property’s language
Write HCN back to booking
Confirmed · #HX-5567
Auditor
Reply verified against booking · cleared to send ✓
AI Task, is this a refund request?
extract amount · check fare rules
＋ Condition, eligible?
Eligible →
trigger refund in Stripe
Unclear →
escalate to agent
New refund request? It reads the email, checks eligibility, and triggers the refund.
Reads intent and urgency, tags by travel type, routes to the right person or supplier.
“If check-in is within 72h, escalate to reconfirmation.” No code.
It checks every resolved ticket against your fare rules, supplier notes and SOPs, and fills the gaps.
Your team’s corrections train it, for everyone.
Shadow, supervised, or autonomous. Every conversation is observable.
Volume, CSAT, SLA breaches and sentiment by travel topic: reconfirmations, amendments, refunds, so you fix the cause, not just the ticket.
Email, WhatsApp, live chat and web forms land in a single booking-aware inbox, threaded to the booking, not scattered across tools.
Hand a ticket to ops, finance or a supplier with the full thread, the PNR and the deadline attached, so nothing gets lost in a side channel.
Assigned to Supplier desk: booking, history & deadline attached.
Your agents get drafted replies, fare-rule lookups and next-step suggestions inline, grounded in the live booking, not a generic FAQ.
Suggested reply
“Your refund of ₹8,400 is approved under the flexible fare and will reach you in 5 to 7 days.”
The Auditor reviews replies before they reach the traveller and scores resolved tickets, so nothing wrong slips through, and standards hold at volume.
Not a chatbot on a generic inbox, a team of specialised agents that read the query, open the booking, and carry it to resolved.
Tags every query by travel intent: reconfirmation, amendment, relocation, refund.
Ranks by urgency: a check-in tomorrow jumps the queue, not the oldest ticket.
Acts on the booking and drafts or sends the answer, grounded in real data.
Reviews every resolution before it reaches the guest, so nothing wrong slips through.
Can’t find your answer? Talk to our team →
It starts cautious. Run it in review mode (your team approves every reply before it sends) and loosen the reins as trust builds. Every answer is drafted from the actual booking and checked by the Auditor before it goes out.
Under 7 days for most teams. Connect your inbox and booking source on day one, configure and test during the week, go fully live by day seven.
Your inbox and channels (Gmail, Outlook, WhatsApp, live chat), your distribution and content stack (ZentrumHub, Juniper, Vervotech, Amadeus, Sabre, Travelport), plus CRM, channel managers and PMS. See the integrations page for the full list.
The judgment calls: complex disputes, VIP bookings, supplier negotiations. Zeal Desk clears the repetitive majority and hands the rest over with full context and a suggested next step.
Those were built for generic software support and adapted to everything else. Zeal Desk is built for travel: PNRs, HCNs, supplier patterns, travel-intent classification, and action on the live booking, with reconfirmations handed to the companion agent automatically.
A walkthrough on your bookings, your suppliers, your queue.
Tell us a little about your operation.
Help us tailor the demo to your travel operation.
