Zeal Connect has launched Zeal Desk, the world’s first AI-native help desk built exclusively for the travel industry. The announcement was issued on PR Newswire on 22 July 2026.
Unlike support tools adapted from generic software, Zeal Desk was written for travel from the first line of code. It reads PNRs and hotel confirmation numbers, opens the live booking behind every ticket, and sorts the queue by check-in date rather than ticket age. Five AI agents : Classifier, Prioritiser, Resolver, Auditor and Reconfirmation resolve amendments, refunds, cancellations and reconfirmations end to end, with every reply audited before it is sent.
“Travel has spent two decades running the world’s most operationally complex industry on hand-me-down software tools that don’t know what a PNR is,” said Yogesh Chaudhari, Co-founder and CEO of Zeal Connect. “Zeal Desk is what support looks like when it’s built for travel from day one. It isn’t a better ticket queue; it’s a different way to run a travel operation.”
Classic Holidays ran the platform through its beta programme ahead of launch. Zeal Desk is now live with OTAs, DMCs, bedbanks and travel agencies across the UAE, Saudi Arabia, India, Europe and Southeast Asia, and ships enterprise-ready with SSO/SAML, GDPR tooling, PII redaction and SLA controls.
For media inquiries and further information, please contact:
Tanvi Londhe Zeal Connect tanvi@zealconnect.com
About Zeal Connect
Zeal Connect builds AI-powered products for the B2B travel industry, serving OTAs, DMCs, travel agencies, bedbanks and supplier operations teams worldwide. Its platform spans Zeal Desk, the AI-native travel help desk, and Zeal Reconfirmation, the pre-check-in hotel confirmation service. Zeal Connect is headquartered in Pune, India.
