Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
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What is GDS and How It Connects Hotels with OTAs: A Technical Overview What is a Global Distribution System (GDS)? A GDS is a tech platform used to compile and
Travel ops · AI · Help desk
What is GDS and How It Connects Hotels with OTAs: A Technical Overview What is a Global Distribution System (GDS)? A GDS is a tech platform used to compile and distribute
How to Set & Enforce Realistic SLA Targets for Hotel Reconfirmation Operations It is the claim that every travel agent dreads: a guest arrives at their hotel, to find that their
How to Manage Multiple Hotel Suppliers Efficiently for Travel Agencies You’re managing hotel bookings across six different suppliers. Your team finds out that the same room was booked twice, but Supplier
What is Supplier Portal and How Travel Agents Use It Multiple supplier logins are being used , TBO for hotels, Travelport for flights and different systems yet again to book a
What is Customer Churn and Why Travel Companies Should Care In the competitive travel environment, with increasing costs to acquire customers and market becoming increasingly crowded, recognizing and dealing with
What is Ticket Backlog and How It Affects Customer Satisfaction for Travel Agencies In the fast-paced travel industry, in which customer demands are higher than ever before, travel agencies struggle
What Is Booking Reconciliation and Why It’s Time-Consuming for Travel Agencies Imagine: It’s 9 PM on a Friday and Maria, a finance manager for a midsize travel agency in Mumbai,
How Communication Gaps Create Problems in Travel Operations Imagine this: A high-end travel agency misses out on a $50,000 group booking in Santorini because the message from their ground operator
How Repetitive Tasks Burn Out Travel Support Teams: The Silent Productivity Killer Understanding the Daily Grind of Repetitive Tasks in Travel Support It is a scene played out every morning
What is a Service Level Agreement and Why Travel Companies Fail to Meet Their Commitments Travel companies work in an industry where a single lagging response or mismanaged transaction can
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