Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
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A travel agency CRM is a customer relationship management system built for travel agencies that stores traveler profiles, trip history, preferences, and communication logs across every booking the agency handles.
Travel ops · AI · Help desk
A travel agency CRM is a customer relationship management system built for travel agencies that stores traveler profiles, trip history, preferences, and communication logs across every booking the agency handles.
A tour operator CRM tracks inquiries, quotes, group bookings, and traveler history so agents can sell trips and handle amendments without re-typing details every time. It differs from a general CRM because
The tarmac delay rule is the US Department of Transportation regulation (14 CFR §259) that caps how long an airline can keep passengers on board a taxied aircraft (3 hours
Tarmac delay compensation refers to the passenger-care and financial rules that apply when a flight sits on the ground with the door closed past a defined limit. In the US,
Rebooking airline tickets is the process of moving a passenger from the original itinerary to a new one, either at the passenger’s request (voluntary) or because the airline disrupted the
The Package Travel Directive is the EU rule set that governs how package holidays and linked travel arrangements are sold, changed, and refunded across member states. The directive requires clear
OTA customer support software is the ticketing and help desk platform an online travel agency uses to handle post-sale customer queries, schedule changes, refunds, and complaints across email, chat, and phone. A
An OTA CRM is a customer relationship management system built for online travel agencies that stores traveler profiles, booking history, communication logs, and preferences across every trip a customer books.
Name correction airline rules govern how many letters an agent can fix, when a full reissue is required, and when the ticket must be voided and rebooked. Most carriers allow a
Montreal Convention baggage rules come from the 1999 treaty (MC99) that sets airline liability caps for delayed, damaged, and lost checked and cabin baggage on international itineraries. Liability is expressed
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