Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
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Missed connection compensation is the payment or rebooking a carrier owes a passenger when a delay or cancellation on one leg of a through-ticket causes them to miss the onward
Travel ops · AI · Help desk
Missed connection compensation is the payment or rebooking a carrier owes a passenger when a delay or cancellation on one leg of a through-ticket causes them to miss the onward
An involuntary reroute is an airline-initiated change to a passenger’s routing driven by IRROPS, a schedule change past the significant threshold, or a cancelled flight. The passenger has three rights
Hotel WhatsApp support is the use of the WhatsApp Business API by a hotel to receive and answer guest messages across pre-arrival, on-property, and post-stay moments. Guests already live on
Hotel help desk software is a ticketing platform that unifies guest messaging, OTA inbox threads, complaints, refund requests, and internal work orders into one queue, integrated with the property management
A hotel help desk is the team or platform that receives, tracks, and resolves guest and staff service requests across channels (WhatsApp, email, chat, phone, OTA inbox), tying each ticket
Hotel guest messaging is the practice of talking to guests through SMS, WhatsApp, web chat, and in-app messaging across the pre-arrival, on-property, and post-stay phases of a stay. Guests now
Hotel customer support is the reactive team, playbook, and ticketing tools a property (or its chain) uses to resolve guest issues during and after a stay: room complaints, folio disputes,
A hotel CRM is the system that stores guest profiles, stay history, preferences, and communication logs so the property can personalize service, run loyalty programs, and market to past guests. The CRM
A hotel chatbot is an automated conversational agent that answers guest questions and takes light-touch actions across the website, WhatsApp, Messenger, and in-app chat, before, during, and after a stay. Hotel
Flight delay compensation is a fixed payment a carrier owes a passenger when a covered flight arrives at the final destination beyond a defined delay threshold and the delay is within the airline’s control.
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