Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
Featured · Comparison
Flight cancellation compensation is a fixed cash payment a carrier owes a passenger when it cancels a covered flight inside a defined notice window and the cancellation is within the
Travel ops · AI · Help desk
Flight cancellation compensation is a fixed cash payment a carrier owes a passenger when it cancels a covered flight inside a defined notice window and the cancellation is within the airline’s control.
EU261 compensation is the fixed cash payment (roughly EUR 250 to EUR 600 by distance) that EC Regulation 261/2004 requires a carrier to pay a passenger for cancellations, arrival delays
Duty of care software helps corporate travel teams keep travelers safe: real-time locating, risk alerts, two-way communications, and evacuation coordination. It is the tooling side of a company’s legal and
Denied boarding compensation is a payment a carrier owes a passenger involuntarily bumped from a confirmed flight (usually due to overbooking), calculated under EU261 in the EU, UK261 in the
Baggage allowance airline rules define how many bags a passenger can check or carry, plus the weight and size caps that apply to each fare, route, and loyalty tier. Allowances
ATOL protection is the UK Civil Aviation Authority’s financial protection scheme for air package holidays sold from the UK. If the ATOL holder fails, the scheme repatriates passengers already abroad and refunds those who
An ATOL certificate is the document the ATOL holder must give to every passenger on an ATOL-protected booking, at the point of payment. The certificate lists the ATOL holder, the
An airline ticket refund is the return of fare and taxes to the passenger after a cancellation, schedule change, or involuntary disruption, subject to fare rules, distribution channel, and applicable
An airline schedule change is a carrier-initiated shift in flight time, routing, or equipment that happens after a ticket has been issued. Schedule changes arrive as SKCHG or TKCHG messages
An airline refund policy is the rule set that defines when a passenger gets a refund, how much of the fare returns, in what form (cash, original tender, or voucher),
Tell us a little about your operation.
Help us tailor the demo to your travel operation.
