Field notes on running a travel desk — automation, reconfirmation, helpdesk tooling and the operational half of every ticket.
Featured · Comparison
An AI agent is software that reads a query, plans a short sequence of steps, calls tools such as booking APIs and knowledge lookups, and produces an action or a
Travel ops · AI · Help desk
An AI agent is software that reads a query, plans a short sequence of steps, calls tools such as booking APIs and knowledge lookups, and produces an action or a
Agent assist is a class of AI feature that sits alongside a human support agent in the ticket view, drafting replies, surfacing knowledge, extracting fields, and suggesting the next action
3D Secure (3DS) is a card-network authentication protocol (Visa Secure, Mastercard Identity Check, Amex SafeKey) that verifies the cardholder at checkout and shifts fraud liability from the merchant to the issuer
The 24-hour rule is a US Department of Transportation requirement that lets a customer cancel most air bookings without penalty within 24 hours of purchase, provided the flight was booked
Resources Travel Operations Glossary Plain-English definitions of the travel support, airline, payments and compliance terms that travel teams deal with every day. 0-9 A B C D E F G
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